Owning Your New Ryder Home
Ryder Home Warranty
During the Home Orientation, your sales team will provide you with a copy of our Limited Warranty Manual. The Warranty Manual will cover specific details regarding what is covered and to what extent. Details regarding your Structural Warranty can be found in the Nevada Construction Statutes Disclosure that will be included as an Exhibit to the Purchase Agreement.
PLEASE REFER TO THE TABLE TITLED “RYDER HOMES WARRANTY AND BUILDER RESPONSIBILITIES” FOR A DETAILED DESCRIPTION OF WHAT IS COVERED BY YOUR LIMITED WARRANTY AND WHAT THE BUILDER IS RESPONSIBLE FOR REPAIRING.
You may have chosen to permit our Warranty Service Representatives and trade contractors to enter your home in your absence to make scheduled repairs. If you have given us permission to enter, service requests will be completed in your absence. This will save you time and will speed up most service calls.
PERMISSION TO ENTER YOUR HOME TO DO WORK WHEN YOU ARE NOT AT HOME IS TO BE DECIDED AT THE HOME ORIENTATION.
If you did not give consent to enter, you must be at home or make arrangements for us to enter. We will attempt to schedule the repairs at your convenience, according to the times indicated below. Service work can be delayed because of special scheduling requirements, but we’ll definitely make sure you’re taken care of. Some of our trade contractors may call you directly for scheduling.
Service calls are scheduled between the hours of 8 a.m. and 5 p.m., Monday through Friday. We will contact you to let you know the day we would like to enter your home to do the necessary repairs.
SERVICE CALLS ARE PROVIDED BETWEEN 8 A.M. AND 5 P.M., MONDAY THROUGH FRIDAY.
General 30-Day Warranty
While many of the items in your home are subject to a 1-year warranty period, there are a handful of typical homeowner maintenance items that are only covered for the first 30 days from your closing date:
- Plumbing Stoppages
- Scratched Windows
- Adjusting Sticking Doors
- Adjusting Cabinet Drawers And Doors
- Faucet Leaks
AGAIN, PLEASE MAKE SURE THAT YOU REPORT REPAIRS OF THIS NATURE TO US MORE THAN 30 DAYS FROM YOUR CLOSING DATE.
Warranty on Appliances
Either Ryder Homes or the specific appliance manufacturer will warrant the products listed below from defects in materials and workmanship for a period of one (1) year, if installed. See your Warranty Manual for specific information regarding warranty responsibilities.
PLEASE REFER TO YOUR WARRANTY MANUAL FOR SPECIFIC INFORMATION REGARDING WARRANTY RESPONSIBILITIES.
Ryder Homes delivers your new home cleaned in accordance with normal construction standards. In fairness, we cannot take it upon ourselves to warrant and repair move-in damage or other damage caused by persons other than Ryder Homes, its employees, or agents.
We would like to clear up an issue that causes many new homeowners needless alarm and irritation. A new home goes through a settling process. While settling, your home may develop small cracks, expansion, or contraction of materials in walls, floors, ceilings, around doors, windows, and other locations; this is to be expected. While we realize these items might cause momentary concern, they are easily remedied when the Homeowner does his/her first repainting. Ryder Homes is not responsible for correcting normal settlement deviations.
Technology has not yet achieved perfect color matching for several materials used in construction. Therefore, in spite of our best efforts, we cannot guarantee color matching—either in the initial construction process or subsequent service work. Such materials include, but are not limited to, the following: concrete, stucco, roofing, tile carpet, marble, textured ceilings, paint, etc. Stained woods, when used in cabinets, stair handrails, balustrades, paneling, siding, doors, and wood trim, have variations in wood grain and color. These are inherent characteristics that cannot be fully controlled and are also excluded from the guarantee. Also, Ryder Homes does not warrant your landscaping as we have no control over the care of these items.
Items Not Covered By Warranty
PLEASE NOTE: ANY DAMAGE TO HOUSE OR CONCRETE SLAB, WALKS, AND DRIVEWAYS CAUSED BY EXPANSIVE SOIL CONDITIONS WHERE THE HOMEOWNER HAS FAILED TO MAINTAIN MOISTURE IN THE SOIL OR DUE TO THE HOMEOWNER NOT INSTALLING AND MAINTAINING LANDSCAPING IS NOT THE RESPONSIBILITY OF RYDER HOMES.
Using the Ryder Homes Homeowner Portal Feature to Make a Warranty Request
The Homeowner Portal was designed to ensure you always have access to all of the details concerning your home buying process and the ability to properly submit and monitor a Warranty Request Claim.